Terms and Conditions

Introduction

This agreement shall be governed by and construed in accordance with the laws of Singapore.

Splacebar Pte Ltd. (hereinafter referred to as 'Splacebar', 'we', 'us', or 'our') operates an online platform facilitating connections between Space owners who offer Space for rent and Space Seekers (collectively, the 'Services' or 'seeks storage solutions'). The terms 'Service' or 'Services' encompass all our offerings, including but not limited to, Splacebar web applications, mobile applications, software, customer support services, beta versions, the website available at www.Splacebar.com along with its associated content (collectively, the 'Site'), and any marketing channels chosen at Splacebar's discretion for the dissemination of Collective Content. The terms 'you' or 'your' pertain to users of the Splacebar Service. The term 'Space owner' denotes the individual who lists and provides Space for storing Stored Items. 'Space Seeker' refers to the individual who, under these Terms, receives a shared mutual agreement to use the Space offered by the Space owner for storing Stored Items. 'Space' represents the area of the Space owner's property licensed, rented, or offered for rent. 'Listing' describes the descriptive information available for the Space owner's Space on the Site or the Services. 'Stored Items' designate the property or goods of the Space Seeker stored within the Space owner's Space. 'Booking' signifies a confirmed transaction where an Space Seeker stores their property in a Space owner's Space. 'User' refers to an individual creating a Splacebar Account through the registration process, including both Space owners and Space Seekers. 'Splacebar Content' encompasses all content provided by Splacebar through the Site, excluding user Content and potentially including third-party licensed content. 'User Content' constitutes all content posted, uploaded, published, submitted, or transmitted by a user for availability through the Site, comprising user-profiles and biographical information. 'Collective Content' encompasses user Content and Splacebar Content. 'Content' encompasses text, graphics, images, software, audio, video, information, or any other materials. 'Default' happens when: (i) The Space Seeker fails to timely pay any amount due under the Listing; or (ii) The Space owner neglects to inform the Splacebar of any change in their address, email address, or phone number as required in these terms; or (iii) The Space Seeker provides false or incorrect information to the Space owner or the Splacebar; or (iv) The Space Seeker does not vacate the Space by (A) the end of its Booking period, (B) the date specified by the Space owner, or (C) the agreed-upon date for vacation between the Space Seeker and the Space owner; or (v) The Space Seeker fails to comply, or upon reasonable suspicion fails to comply, with any provision of these Terms or any supplementary rules in the Listing or provided by the Space owner; or (vi) The Space Seeker violates, or upon reasonable suspicion violates, health, safety, or criminal laws on the Space owner's property, irrespective of whether an arrest or conviction has occurred. Non-enforcement of any of these Terms by the Splacebar or Space owner shall not be deemed a waiver of such Term(s); (vii) In addition to the rights and remedies outlined in these Terms and as available by law or in equity, if Splacebar, at its sole discretion, determines that a Space owner has violated or is reasonably believed to have violated these Terms or Applicable Law, Splacebar reserves the right to (A) recover, withhold, suspend, or cease payouts to such Space owner until clear and convincing evidence establishes that the Space owner was not in violation of these Terms or Applicable Law, and (B) is not obligated to assist the Space owner in removing the Space Seeker or the Space Seeker's Stored Items. If a Space owner's violation results in Splacebar and/or Space Seeker incurring expenses or fees, the Space owner is responsible for covering all such expenses and fees.

This Space Storage Agreement (the "Agreement") is entered into on the Start Date, (the "Effective Date"), between the Space owner, with a legal address, and the Space Seeker, with a Space owner's Address, collectively referred to as the "Parties."

1. Storage Space


1.1 Space Provision

The Space owner agrees to provide the Space Seeker with the use of a storage space (the "Storage Space") located at the Address of the Storage Space. The specifications and features of the Storage Space are described in the listing on the Splacebar Platform and shall comply with all applicable laws, regulations, and zoning requirements.

1.2 Space Condition

The Space Seeker acknowledges that the Storage Space is provided in its current condition and accepts it as suitable for their storage needs.

1.3 Storage Space

Space Seekers shall gain access to the Storage space solely upon Space owners' approval. Splacebar shall not bear any responsibility in this regard.

1.4 Accurate Information

The Space owner agrees to provide accurate and truthful information regarding the listed space, including dimensions, amenities, and any restrictions.

1.5 Storage Protocol

Splacebar Recommended Storage Protocol: For optimal safety and efficient space utilisation, it is strongly advised that users adhere to the following guidelines. Users are advised to stack no more than three SplaceBar-approved boxes, each with dimensions of H80cm, B50cm, and L60cm (Large size) & H50cm, B40cm, and H40cm (Medium size box), within the designated storage area. Additionally, each box should not exceed a weight limit of 15 kilograms. If non-Splacebar boxes are used, users must ensure that stacking follows similar safety standards. These recommendations aim to ensure the integrity of the storage space, prevent potential structural issues, and enhance overall safety. Users are encouraged to exercise prudence and due care in adhering to these guidelines for an optimal storage experience.

1.6 Storage Compliance

All items stored within the premises must adhere to the specifications outlined in the listing. The user acknowledges and agrees that Splacebar shall not be held liable for any missing or damaged goods that result from a failure to comply with the specified storage conditions outlined in the listing. It is the sole responsibility of the user to ensure that all items are stored within the designated areas as per the listing, and any deviation from these instructions shall be at the user's own risk. Splacebar disclaims any liability for losses, damages, or disputes arising from the failure to store items within the specified premises.

1.7 Security Sealing

Upon completion of storing items within the designated storage boxes, users are required to seal each box using the proprietary, one-time-use security tape provided by Splacebar. This tape is specifically designed to ensure tamper-proof sealing, with clear evidence of any attempts to access the box after sealing. Failure to use the provided proprietary tape may result in the user assuming full responsibility for any disputes or claims regarding the integrity or condition of the stored items. Splacebar and the storage provider shall not be held liable for any issues arising from non-compliance with this sealing requirement.

1.8 Audit Rights

Splacebar reserves the right to conduct an audit at any time to verify the accuracy and completeness of the information provided by Space owners in their listings and any associated Inventory or Operations items. Space owners agree to fully cooperate with such audits, providing access to relevant records, documents, and any other information deemed necessary by Splacebar. Failure to comply with this clause may result in the suspension or termination of the listing and potential legal action.

2. Permitted Use


2.1 Legal Authority

The Space owner affirms that they are the legal owner of the property and have the full authority and rights to lease the property. The Space owner further asserts that they hold all necessary permissions and property rights to engage in leasing activities and have the right to use and enjoy the property as they see fit, within the bounds of the law.

2.2 Platform Rights

The Space owner grants Splacebar the non-exclusive right to display, promote, and facilitate bookings for the listed space on the platform.

2.3 Listing Rejection

Splacebar reserves the right to deem a storage listing as not suitable and reject it from being published on the platform. The platform may exercise this right for reasons including but not limited to:

(i) Violation of Criteria: Listings that do not meet the platform's specified criteria, guidelines, or policies may be rejected.
(ii) Incomplete or Inaccurate Information: Listings that contain incomplete or inaccurate information may be deemed unsuitable and rejected.
(iii) Misleading Content: Listings that include misleading or false information, including but not limited to images, descriptions, or pricing, may be rejected.
(iv) Legal Compliance: Listings that do not comply with applicable laws and regulations may be rejected.
(v) Inappropriate Content: Listings that contain content deemed inappropriate, offensive, or against community standards may be rejected.
The platform will make reasonable efforts to communicate the reasons for rejection to the user responsible for the listing. Users are encouraged to review and adhere to the platform's guidelines to ensure their listings meet the necessary criteria. In the event of a rejected listing, the platform is not liable for any losses, damages, or inconvenience incurred by the user. At its discretion, the platform may guide how a rejected listing can be revised and resubmitted for consideration.

2.4 Storage Usage

The Space Seeker agrees to utilise the Storage Space exclusively for storing personal belongings, goods, or items that comply with Splacebar's regulations and legal guidelines. Prohibited Items: The storage of the following items is explicitly prohibited (each constituting a "Prohibited Item"):
(i) Explosives, fuel, hazardous, or flammable materials
(ii) Pesticides or other toxic chemicals
(iii) Waste of any nature (Not limited to biohazard, biochemical, radioactive)
(iv) Firearms or ammunition
(v) Drugs or any illegal substances or goods
(vi) Stolen goods or other contraband
(vii) Perishable food items, spoiled food, living or deceased animals, infested items, or mouldy items
(viii) Any item emitting fumes or strong odours
(ix) Any other items explicitly listed by the Space owner as expressly prohibited in the listing
(x) Any other items whose possession, usage, transportation, or storage may in any way violate applicable laws, rules, or regulations
(xi) Banknote of any kind

2.5 Prohibited Activities

The Space Seeker and Space owner agrees not to utilize the Storage Space for engaging in any unlawful, hazardous, or dangerous activities, by Splacebar regulation and with the law.

2.6 Layout Compliance

If users fail to comply with Splacebar's recommended layout arrangement and weight limitations per box, Splacebar shall be indemnified and held harmless from any ensuing liabilities or responsibilities.

2.7 Documentation Requirements

In the event of failure to upload pre- and post-con photos/videos onto the platform as a documented record for each storage or withdrawal activity, resulting in the non-processing of the transaction, Splacebar shall not be held responsible if such failure is due to the wilful or negligent actions of the user. Furthermore, failure to provide adequate documentation may lead to the failure of proper reimbursement through insurance claims or any other form of compensation. The user acknowledges and agrees that Splacebar shall not be liable for any lack of evidence as a supporting document for dispute claims arising from such failure.

2.8 Third-Party Services

If a user chooses to utilise a third party for delivery services, Splacebar's liability shall extend only up to the moment of handover to the logistics company. Splacebar shall not be held responsible or penalised in the event of any missing items or damages to the boxes during the handling or delivery process by the third party.

2.9 Content Removal

Splacebar retains the discretion, without prior notice, to eliminate or restrict access to any stored items of the Space Seeker for any cause, encompassing those items deemed objectionable, in violation of these Terms or Applicable Law, or potentially detrimental to its community, Site, or Services, as determined at the sole discretion of Splacebar.

2.10 Space Owner Obligations

The Space owner agrees that they shall not, under any circumstances, add or store contraband, hazardous materials, illegal substances, or any items prohibited by local, state, or national law within the storage space during the storage period. Additionally, the Space owner is prohibited from making any unauthorized alterations, modifications, or changes to the condition, contents, or nature of the storage space, including but not limited to structural modifications, installation of additional locks, or use of the space for any unlawful purposes. Violation of this clause may result in immediate termination of the storage agreement, forfeiture of any fees paid, and potential legal action. Splacebar reserves the right to conduct inspections, with reasonable notice, to ensure compliance with these terms.

2.11 High-Value Items

Splacebar strongly advises against storing high-value items such as cash, jewelry, collectibles, important documents, or other irreplaceable items in any storage space listed on the platform. By using the service, space seekers acknowledge that neither Splacebar nor the storage provider will be liable for the loss, damage, or theft of high-value items. In the event that such items are stored and a claim is made, the total liability for loss or damage shall be capped at SGD 1,000. Space seekers are encouraged to use more secure, specialised storage options for such items to ensure their protection.

2.12 Non-Approved Containers

In the event that space seekers opt to store their items in containers or boxes not supplied or approved by Splacebar, Splacebar and the Space owner shall bear no responsibility for any damages, losses, pest infestations, or other issues arising from the use of such containers. Space seekers acknowledge and accept full liability for any incidents, including but not limited to damage or loss, resulting from the use of non-Splacebar-provided storage materials. Accordingly, space seekers waive any right to pursue claims for compensation or liability against Splacebar or the storage owner in connection with damages or losses caused by the use of such non-approved containers or packaging.

2.13 Damage Liability

Space seekers shall be fully responsible for any damage, loss, or harm caused to the Space Owner's property, including but not limited to structural damage, pest infestations, or contamination, resulting from their negligence or improper storage practices. Space seekers agree to exercise reasonable care when accessing and using the storage space. In the event of any damage or harm to the Space Owner's property, space seekers shall be liable for the costs of repairs, restoration, or cleaning. Space seekers further agree to indemnify and hold harmless the Space Owner and Splacebar from any claims, damages, or losses arising from their negligence or misconduct during the storage period.

3. Rental Term


3.1 Term Duration

The rental term shall commence on effective Start Date and shall continue for a period of the agreed number of days unless terminated earlier as provided in this Agreement.

3.2 Termination Notices

Termination notices must be provided through the application to the other party, clearly stating the effective date of termination.

3.3 Payment Terms

In the event of termination charges applicable to Space owners or Space Seekers, the responsible party must make the required payment within 14 calendar days from the effective date of termination.

If the user fails to make the necessary payment, including clawback amounts from Space owners or deductions from Space Seekers' deposits, Splacebar reserves the right to pursue legal action to recover the outstanding amounts.

Splacebar may, at its discretion, engage in debt recovery procedures, which may include, but are not limited to, seeking damages, obtaining a court judgment, or utilising other legal remedies available under applicable laws.

4. Rental Fee and Payment


4.1 Platform Agreement

By using Splacebar’s platform to store items, the Space Seeker agrees to abide by the terms and conditions outlined herein.

4.2 Rental Fees

The Space Seeker agrees to pay Splacebar a rental fee for the use of the Storage Space. The rental fee for each box will be as specified in the listing on the Splacebar platform.

The Space Seeker acknowledges and agrees that the total rental fee will be determined by the monthly rate multiplied by the number of boxes utilised on each day.

4.3 Payment Processing

All payments, including rental fees and any applicable charges, shall be processed exclusively through the Splacebar platform via credit or debit card. By using the platform’s payment system, users agree to comply with Splacebar’s payment policies and the terms and conditions of our payment provider (Stripe).

The Space Seeker and Space owner agree to provide accurate and up-to-date payment information on the Splacebar platform to ensure timely and correct transactions.

Splacebar reserves the right to update or change the accepted payment methods at its discretion. Any changes will be communicated to users through the platform.

The user hereby acknowledges and agrees that it is their sole responsibility to provide accurate, complete, and up-to-date payment information, including but not limited to bank details, credit or debit card information, and any other payment method utilized within the Splacebar platform.

In the event that the user provides incorrect, incomplete, or outdated payment information, Splacebar shall not be held liable for any failure to receive payments or any resulting delays. Furthermore, Splacebar does not guarantee reimbursement or rectification of payment issues arising from the submission of such inaccurate or incomplete payment details.

Users are strongly urged to verify all payment-related information carefully to ensure the successful and timely processing of payments. It is the user's responsibility to update their payment information immediately if changes occur, including expired credit cards, canceled accounts, or changes to bank details.

4.4 Payment Failures

In the event that a user’s credit or debit card is canceled, unable to be charged, or any other payment failure occurs, Splacebar will implement the following measures:

Notification and Grace Period:

(i) Splacebar will notify the user immediately via automated email and in-app notification, requesting updated payment information.
(ii) The user must update their payment information within 7 calendar days from the date of notification.
(iii) During this period, Splacebar will make multiple attempts to process the payment, with daily retries.

Escalation After Grace Period:

(i) If the user fails to update their payment information by Day 8 through Day 10, Splacebar reserves the right to: Deduct the deposit held on the account to cover outstanding payments. Coordinate with the Storage Owner to arrange a collection window for the stored items. Exercise discretion over the stored items, including removal, disposal, or other appropriate actions.

Final Action for Non-Payment:

(i) If the user continues to fail to make payment after multiple warnings and reasonable attempts by Splacebar to resolve the issue, Splacebar will activate its default protocol.
(ii) Written notice will be provided to the user of Splacebar's intention to remove the stored items.
(iii) Items will be removed responsibly, and local authorities will be notified if required under applicable laws or circumstances.

Compensation to Storage Owner:

(i) Splacebar will ensure that the Storage Owner is compensated for rental fees up to the day the items are removed, ensuring fair treatment during the default period. Liability Disclaimer:
(ii) The user acknowledges that Splacebar shall not be held liable for any damages, losses, or other consequences arising from the activation of this default protocol. All outstanding payments, fees, and removal costs remain the sole responsibility of the user.

4.5 Billing Cycle

The billing cycle for the rental fee will begin on the commencement date of the storage agreement unless stated otherwise.

(i) For the initial payment, the Space Seeker will incur charges based on the daily rental rate for each box, multiplied by the number of days remaining in the month from the commencement date of the storage agreement.
(ii) The following payments will be required at the start of each month, encompassing the entire monthly rental fee in advance, which will conclude at the end of the month.

The Space Seeker acknowledges and agrees to the billing cycle structure outlined above. Payment for the rental fee shall be made through the Splacebar Platform using the Stripe payment gateway.

4.6 Security Deposit

Upon entering into a storage agreement with Splacebar, the Space Seeker agrees to provide a security deposit equal to 30 days' worth of the rental rate as specified in the listing.

The security deposit is intended to cover any potential damages to the storage space or its contents during the term of the agreement.

The security deposit will be fully refunded to the Space Seeker without any disputes, provided that:
(i) The Space Seeker fulfills the terms of the storage agreement,
(ii) The storage space is returned in the same condition as it was at the beginning of the agreement,
(iii) There are no outstanding rental fees or charges owed by the Space Seeker.

Splacebar reserves the right to deduct any outstanding amounts, including unpaid rental fees, termination charges, or costs associated with damages, from the security deposit before initiating the refund.

The security deposit refund will be processed within 14 working days after the completion of the storage agreement.

4.7 Default Consequences

If a Space Seeker fails to adhere to the stipulated Terms and Conditions, such noncompliance will be considered a default. Splacebar reserves the right to take appropriate actions, including but not limited to:

(i) Withholding security deposit: Splacebar may withhold any security deposit due to the Space Seeker until the resolution of the case.
(ii) Liability for Incurred Fees: The Space Seeker shall be held liable for any fees incurred during the resolution process, including, but not limited to, item costs and associated expenses.
(iii) Account Status Review: The Space Seeker's account may undergo a comprehensive review by the platform, and, depending on the severity of the default, the account may be subject to temporary suspension or permanent termination.

It is the responsibility of the Space Seeker to carefully adhere to the Terms and Conditions outlined herein, and any breaches may result in the aforementioned consequences.

4.8 Penalties

In the event of a need to impose penalties on the Space Seeker due to violations of these Terms or actions potentially detrimental to the community, Site, or Services, such penalties will be determined at the sole discretion of Splacebar.

4.9 Space Owner Agreement

Splacebar reserves the right to impose penalties on Space Seekers for violations of these Terms or actions potentially detrimental to the community, Site, or Services. Such penalties will be determined at the sole discretion of Splacebar.

4.10 Listing Terms

The Space owner agrees to list their use of the Storage Space for rental. The Space owner will specify the rental fee for each box during the creation of the listing on the Splacebar platform.

4.11 Payment Processing

Splacebar shall process Space Seekers' payments on the Space owner's behalf and shall retain the agreed-upon platform fees. Payment to the Space owner will occur at the end of each billing period made by the Space Seeker and will be held within our service until the scheduled payout.

4.12 Payment Schedule

All contract payouts starting up to the 25th of the current month will be released to Space owners at the end of the month. If there is any new contract initiated after the 25th, it will be released along with next month's payments.

Payout amounts shall be calculated based on the rental fees collected from the Space Seeker, less any applicable platform fees, taxes, or deductions.

4.13 Fund Distribution

Splacebar, acting as the entity overseeing payment processing, will consistently distribute funds to the Space owner after each billing cycle. Payouts to the Space owner will be facilitated through bank transfer, utilising the bank account details registered within their Splacebar account.

4.14 Default Handling

If the Space owner fails to comply with the Terms and Conditions, such non-compliance will be considered a default. Splacebar reserves the right to withhold any disbursement of payments until the resolution of the case. The Space owner shall be liable for any fees incurred during the resolution process, including but not limited to:

(i) Legal Fees: Any expenses related to legal counsel or representation engaged by Splacebar to address the default.
(ii) Administrative Costs: Costs associated with administrative tasks undertaken by Splacebar to rectify the default, such as documentation and communication.
(iii) Damages: Compensation for any losses or damages suffered by Splacebar as a result of the Space owner's default, including financial losses and reputational damage. Following a thorough review by Splacebar, the Space owner's account may be subjected to a temporary or permanent ban at the discretion of Splacebar.

4.15 Indemnification

The storage and Space Seekers acknowledge and agree to indemnify and hold Splacebar harmless from any liabilities, losses, or expenses incurred due to their default or non-compliance with the Terms and Conditions.

4.16 Platform Transactions

All transactions are to be made on Splacebar Pte Ltd’s platform, with no soliciting between both parties. Failing to do so will result in the account being deleted and banned from using the platform immediately.

5. Care and Maintenance

5.1 Space Maintenance

The Space owner commits to keeping the Storage Space and stored items in a well-maintained and orderly condition. This entails safeguarding against mould, mildew, water, and fire damage. Additionally, the Space owner will ensure compliance with local firefighter regulations by providing sufficient access or walkways along common corridors, etc, to mitigate potential fire hazards.

5.2 Box Integrity

The Space owner is accountable for maintaining the integrity of the boxes throughout the specified storage duration. Failure to do so may render the Space owner liable for covering expenses related to damages incurred or facing legal actions brought against them.

5.3 Modifications

The Space Seeker shall not make any alterations or modifications to the Storage Space without the Space owner's prior written consent.

5.4 Health and Safety

If there is any suspicion of any health/safety/fire risk, the Space owner has the right to inform the Space Seeker and escalate the problem to the platform for assessment. Splacebar retains the right to assess and remove these items without providing any reason/s.

6. Indemnification

6.1 Space Seeker Indemnification

The Space Seeker agrees to indemnify, defend, and hold harmless the Space Owner from and against any claims, demands, suits, or actions arising out of or in connection with bodily injury sustained by the Space Seeker and/or their invitees while moving, transporting, or handling stored items within the Storage Space.This indemnification includes, but is not limited to, all costs, damages, liabilities, and expenses, including legal fees and medical expenses.This obligation applies unless such bodily injury results from the gross negligence or intentional misconduct of the Space Owner. The Space Seeker acknowledges that the Space Owner and Splacebar are not responsible for any personal or bodily injury, except in cases involving gross negligence or deliberate misconduct, except in cases involving the Space owner's gross negligence or deliberate misconduct.

6.2 Space Owner Indemnification

The Space Owner agrees to indemnify, defend, and hold harmless the Space Seeker from and against any claims, demands, suits, or actions arising out of or in connection with bodily injury sustained by the Space Owner and/or their invitees while moving, transporting, or handling stored items within the Storage Space. This indemnification includes, but is not limited to, all costs, damages, liabilities, and expenses, including legal fees and medical expenses. This obligation applies unless such bodily injury results from the gross negligence or intentional misconduct of the Space Seeker. The Space Owner acknowledges that the Space Seeker and Splacebar are not responsible for any personal or bodily injury, except in cases involving gross negligence or deliberate misconduct.

6.3 General Indemnification

The Space owner and Space Seeker agree to indemnify, defend, and hold harmless Splacebar, including its officers, directors, employees, and agents, from and against any claims, demands, suits, or actions arising out of or in connection with any bodily injury sustained by the Space owner or their invitees while handling stored items within the Storage Space. This indemnification extends to cover all costs, damages, liabilities, and expenses, including but not limited to legal fees, medical expenses, loss of income, pain and suffering, and, in the unfortunate event of fatality, compensation for loss of life.

7. Insurance

7.1 Coverage Scope

The Space Seeker acknowledges that the Space owner's insurance does not extend coverage to the Space Seeker's belongings stored in the Storage Space.

7.2 Owner Responsibility

The Space owner bears the responsibility of acquiring individual insurance coverage to safeguard their stored items against potential risks such as loss, damage, theft, or other contingencies.

7.3 Third Party Insurance

Space Seekers will be provided the option to avail themselves of third-party insurance through Splacebar. All policies taken up in our platform for insured items through a third-party insurance company shall be signed by the users and centralized under Splacebar's Terms and Conditions and user agreement upon starting a storage contract.

8. Disputes

8.1 Resolution Process

Any disputes arising from these Terms and Conditions shall be exclusively resolved between the Space owner and Space Seeker directly. Splacebar, acting as a Splacebar Platform, expressly disclaims any responsibility for mediating or settling disputes between the Parties.

Both parties acknowledge and agree that Splacebar is not a participant in any agreements made between Space owners and Space Seekers. Both parties further agree not to involve Splacebar in any disputes between Space owners and Space Seekers, except as specifically mandated by these Terms.

Any signed written agreements between Space owners and Space Seekers shall prevail over and take precedence in matters concerning the rights and obligations solely owned by Space Seekers to Space owners and vice versa.

Such agreements will not alter or affect the obligations of Space owners and Space Seekers to Splacebar. Under these Terms and Conditions, including but not limited to:

(i) All payments from Space Seekers to Space owners related to the booking or use of the space must be conducted through the Splacebar Platform
(ii) In the limited circumstances when Splacebar aids in addressing a Space Seeker default as outlined herein, such assistance will be rendered by these Terms.
(iii) Provisions are in place to safeguard the Space Seeker's interests from any potential issues arising from the Space owner, in adherence to the terms outlined herein.

8.2 Reporting Violations

Users have the right to report any violations of the platform's policies to Splacebar, which reserves the authority to take action against the offending party, notwithstanding, suspension, removal, or any other legal actions taken according to the local jurisdiction.

8.3 Dispute Resolution

In the event of a dispute regarding termination charges, the parties agree to submit their concerns in writing via email to Splacebar's designated customer support services. The email must include a detailed description of the dispute and any supporting documentation.

Upon receiving the written dispute, Splacebar will review the information provided and may request additional details or clarification from both parties. Splacebar will then determine the dispute within a reasonable time frame.

The final sum determined by Splacebar will be binding and at its discretion. Both parties agree to abide by Splacebar's decision, and no further legal action shall be pursued in connection with the dispute resolution process.

9. Termination

9.1 Space Clearance

In the event of termination of this Agreement, the Space Seeker shall remove all their belongings from the Storage Space and leave it in the same condition as when received, except for reasonable wear and tear within 48 hrs.

9.2 Default Termination

The Space owner (SO) retains the right to limit access for a Space Seeker (SS) who has defaulted. Additionally, Splacebar shall arrange for a designated party to retrieve the items. Subject to a case review by Splacebar, the Space owner may be eligible for partial reimbursement from Splacebar.

9.3 Disposal Fees

In the event of default, the party who defaults shall be held liable for a disposal/removal fee. This fee may be claimed from the deposited amount, withheld payout, or pursued through legal action. The disposal fee shall be assessed at the prevailing market rate.

9.4 Early Termination by Owner

If the Space owner chooses to terminate the service offered with less than 30 calendar days' notice, the following charges will apply:

(i) 25% of the monthly rental fee for notice given from 30 calendar days in advance to 16 calendar days in advance.
(ii) 75% of the monthly rental fee for notice given from 15 calendar days in advance to 8 calendar days in advance.
(iii) 100% of the monthly rental fee for notice given less than 7 calendar days in advance.

The charged amount will be clawed back from future payouts.

Splacebar reserves the right to ban an account without providing an explanation or reason upon review.

9.5 Early Termination by Seeker

If the Space Seeker chooses to terminate the storage service period with less than 7 calendar days' notice before the actual storage period start date, the following charges will apply:

(i) 50% of the monthly rental fee for notice given 7 calendar days or less in advance.
(ii) 0% of the monthly rental fee for notice given more than 7 calendar days in advance.

The charged amount will be deducted from the deposit provided by the Space Seeker.

Space owners and Space Seekers agree to cooperate in the timely and responsible disposal of items and boxes per the platform's guidelines. In the event of non-compliance, Splacebar reserves the right to intervene and facilitate the disposal process, with associated fees applicable.

Splacebar reserves the right to ban an account without providing an explanation or reason upon review.

9.6 Premature Termination

If the Space Seeker chooses to terminate the storage service period prematurely after the commencement of the contract, the following charges shall apply

(i) Notice Given Within 7 Calendar Days: The Space Seeker will be charged 50% of the monthly rental fee for providing less than 7 calendar days' notice before cancellation.
(ii) Notice Given More Than 7 Calendar Days in Advance: No cancellation fee (0%) will be charged for termination notices provided more than 7 calendar days in advance.
(iii) Pro-Rated Refund: A pro-rated refund will be issued for any unused storage days based on the actual duration of storage after termination.

Space owners and Space Seekers agree to cooperate in the timely and responsible disposal of items and boxes per the platform's guidelines. In the event of non-compliance, Splacebar reserves the right to intervene and facilitate the disposal process, with associated fees applicable.

Splacebar reserves the right to ban an account without providing an explanation or reason upon review.

9.7 Owner Incapacitation

If a Space owner becomes permanently incapacitated or passes away, rendering the retrieval of stored items from their premises impossible, the following terms shall apply:

(i) The Space Seeker must promptly notify Splacebar upon becoming aware of such circumstances.
(ii) Splacebar will make reasonable efforts to facilitate access to the stored items. This may include but is not limited to, communicating with the Space owner’s legal representatives, family members, or estate executors.
(iii) The Space Seeker acknowledges that Splacebar is not liable for any delays, losses, or inability to retrieve items under these circumstances. Access to the premises may be contingent on legal, estate, or regulatory processes beyond Splacebar’s control.
(iv) Any costs associated with retrieving stored items, including but not limited to legal or administrative fees, shall be the responsibility of the Space Seeker.
(v) Splacebar advises that Space Seekers maintain adequate insurance coverage for stored items to mitigate potential risks of loss in such unforeseen situations.

10. Governing Law

10.1 Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.

10.2 Law Enforcement

The User acknowledges and agrees that Splacebar shall comply with any lawful requests or orders from law enforcement agencies, regulatory authorities, or other governmental bodies to inspect, search, or seize any stored items. The User agrees to fully cooperate with Splacebar, law enforcement, and relevant authorities during any such investigation, including providing access to their storage space and any necessary information or documentation. Splacebar shall not be held liable for any consequences, including delays or damages, arising from compliance with such requests or orders.

11. Confidentiality

11.1 Data Protection

Splacebar is committed to ensuring the confidentiality of all personal data provided by users per the Personal Data Protection Act (PDPA) of Singapore. All personal information collected from users, including but not limited to names, contact details, payment information, and storage-related details, shall be kept confidential and shall not be disclosed to any third party without the user’s prior consent, except where required by law.

11.2 Data Usage

The personal data collected will only be used to facilitate storage arrangements between Space seekers and space owners, improve platform services, and communicate important updates. Splacebar ensures that personal data will only be accessed by authorized personnel and used strictly for these legitimate purposes.

11.3 PDPA Compliance

Splacebar strictly complies with the PDPA and other applicable privacy regulations. Users have the right to access, correct, or request the deletion of their personal data at any time by contacting our data protection officer. Splacebar will ensure that any third-party service providers involved in data processing are also compliant with PDPA regulations.

12. Taxes

12.1 Tax Obligations

Under local regulation law, each user is accountable for adhering to their tax obligations related to their income and therefore shall not hold Splacebar responsible for their negligence.

12.2 Ongoing Obligations

The obligations incumbent upon the User under this Clause shall persist and endure beyond the termination of this Agreement.

13. Entire Agreement

13.1 Complete Agreement

This Agreement constitutes the entire agreement between the Parties concerning the subject matter hereof and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written.

13.2 Assignement

This Agreement is between the Users only and both Users are not entitled to assign or in any way transfer the rights obtained under this Agreement to any other person or entity.

13.3 Amendments

Splacebar reserves the right to amend, modify, or update these Terms and Conditions at any time. Any such changes will be published on the Splacebar website, and it is the responsibility of the service provider to review these amendments periodically. The continued provision of services by the service provider following the posting of any amendments shall constitute full acceptance of the revised Terms and Conditions.